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Mountfield Privacy Policy

1. Purpose of the policy

Mountfield Technology Management Services ("MOUNTFIELD") is strongly committed to protecting your privacy whilst interacting with our site, purchasing our products and or using our services. Mountfield will take all reasonable steps to comply with the Privacy Act 1988, as amended by the Privacy Amendment (Private Sector) Act 2000, which sets out a number of principles concerning the management of your personal information and is current at the time of printing.

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this held information.

Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us.

Our goal is to provide you with a satisfying experience whilst allowing you to control your privacy and to give you a means to raise any questions or concerns you may have directly with us.

This policy applies only to Mountfield and not to other companies' or organisations' websites to which Mountfield is linked and applies to individuals or companies who provide us with their personal information.

2. A note about personal information and interacting with this site

In general, you can visit us on the Internet without telling us who you are or giving us any personal information. Although there are times when we may need information from you, for instance: to process an order, to correspond, to provide a subscription or in connection with a job application. We may supplement this information to complete a transaction or to provide better service.

3. Collection of information

Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about your company or position.

It is entirely your choice whether to respond to these questions or not but provision of services or products may be affected if you choose not to provide this information.

4. How we collect this information

In most cases, Mountfield collects information directly from the individual through a submitted form, over the phone, by letter, fax or e-mail.

5. Use of personal and anonymous information

To fulfil your requests by us or by others involved in fulfilment.

We use the information we collect to provide the services you request. Our services may include the display of personalized content and advertising.

We use your information to inform you of other products or services offered by Microsoft and its affiliates, and to send you relevant survey invitations related to Microsoft services.

To contact you for customer satisfaction surveys, market research or in connection with certain transactions.

By MOUNTFIELD and selected organisations for marketing purposes if you have permitted such use.

We use cookies and other technologies to keep track of your interactions with our sites and services to offer a personalized experience.

In a non-identifiable format for analysis (e.g., Stats or Click stream data).

To develop our business relationship if you represent a Mountfield Business Partner or Vendor.

6. Storage

We will take reasonable steps to protect the security of the personal information we hold. This includes appropriate measures to protect electronic records and documents and records stored and generated in hard copy.

7. Cookies

We also may use cookies or click stream data and stats to capture various anonymous statistics about the usage of this site.

8. Disclosure

There will be occasions where it will be necessary for Mountfield to disclose your personal information to third parties. Mountfield may be required by law to disclose the information, or Mountfield may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products online from our store, Mountfield will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Other than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside Mountfield unless you have authorised us to do so.

Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.

9. Complaints

Complaints about the Company's privacy practices will be handled under the Company's Access and Grievance Policy.

10. Access and correction of personal data

If Mountfield holds your personal information Mountfield will where possible provide you with access to the information. Mountfield will take reasonable steps to correct the information so that it is accurate, complete and up to date if requested to do so at that time.

11. Changes to the Mountfield privacy policy

If we decide to change the Mountfield Privacy Policy, we will post those changes here.

12. How to contact us

To receive a full copy of the policy or to ask questions about this statement or Mountfield's handling of your information please contact us through one of the following:

privacy@mountfieldtms.com.au, or

Privacy, Mountfield
PO Box 678
Niddrie, VIC 3042

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